Policies

Cancellation and delay

At Mini Ville, your well-being and your time are our top priorities. We understand that unforeseen circumstances can arise, especially when it comes to young children. However, to ensure an optimal experience for all our customers and due to the limited capacity of our facilities, certain conditions apply.

Payment

All services, courses and events must be paid for in full in advance.
All payments are non-refundable.

Cancellation and modification

A minimum of 48 hours' notice is required for any cancellation or modification of appointments or courses.
This delay allows us to offer your place to another customer.
If you cancel within 48 hours, the amount paid will be credited to your account and can be applied to a service of the same category.
If the 48-hour deadline is not met, the service or class will be automatically deducted from your account, without exception.
Cancellations can be made by phone or email.

Delays

In case of delay, we will do our best to accommodate you if the schedule and space allow.
The service will be offered according to the remaining time, without extension or refund.
A significant delay could make it impossible to offer the service, which will then be considered completed.

Private party

A 50% deposit of the total price of your event is required to secure your booking. This deposit is non-refundable, even in the event of cancellation.
A credit card is required for registration. We reserve the right to issue a credit in the event of a breach of contract or physical damage on site.

We sincerely thank you for your understanding and cooperation. These policies allow us to offer a respectful, structured, and harmonious environment for all our clients.

Confidentiality

At MiniVille, protecting your personal information is a priority. We are committed to respecting the confidentiality of the information we collect and to processing it responsibly, securely, and in accordance with applicable privacy laws.

Collection of personal information

We may collect certain personal information when you:

Book an appointment or register for a course or event
Make a payment
Fill out a form (online or on site)
Contact us by phone, email or social media

The information collected may include, but is not limited to:

First and last name
Email address
Phone number
Payment information
Relevant information related to your health or that of your child (if applicable), only when necessary for the provision of the service

Use of information

The personal information collected is used solely for:

Managing appointments, classes and events
Communication with customers
Billing and payment processing
Improving our services and customer experience
Compliance with our legal and administrative obligations

We only collect the information strictly necessary for these purposes.

Information sharing

Mini Ville does not sell, exchange or rent any personal information to third parties.
However, information may be shared with trusted service providers (e.g., booking or payment platforms) only to the extent necessary for the performance of their functions and in compliance with confidentiality.

Data storage and security

We take reasonable measures to ensure the security of your personal information and to prevent unauthorized access, use, or disclosure.

Information is retained only for the period necessary to achieve the purposes for which it was collected or as required by law.

Access, modification and withdrawal of consent

You can, at any time:

Request access to your personal information
Request a correction or update
Withdraw your consent to their use, subject to legal or contractual obligations.

All requests must be made in writing to the address indicated below.

Communications

With your consent, we may send you communications related to our services, promotions, or events. You can unsubscribe at any time.

For any questions, requests or concerns regarding this privacy policy or your personal information, you can contact us by phone or email.